still not mail box key

i have been here about 3 weeks and i still dont have a key to the mail box. i would like to get my mail. i need to see the power bill. and i have a Netfilx dvd in the mail box. need to know i m paying $9 a month for that. aleat they have the online sever. im also waiting for them to fix some stuff in the apt. most is very small but the slideing glass door is a concent.